Well if your Travel'r is like mine, then it sounds like the idler end is the problem. There is an idler assembly and the plastic caps shown on the diagram; refer numbers to the parts/price list. See link attached.
https://www.e-carefree.com/ecarefree...r?productId=32
Also adding pictures of the idler end of my Travel'r awning, which I did some lube maintenance on, after reading about issues on these awnings (maybe even on this forum) somewhere.