If plugged in to shore power & batteries not charging it sounds like the battery disconnect in set to "store" the batteries will not charge in this setting, turn it to "use" then give it a day or two, once fully charged then check the water levels.
To check the water levels you may need a flat screwdriver to pry the caps off, some simply need a quarter turn then lift off, then use a flashlight to see into each cell & top off with distilled water only.
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Fulltimed 10+ years
Sold '13 Thor Redwood 36 FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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