Quote:
Originally Posted by gdavis24@mac.com
I have zero battery power. If I go on the road and shut off my engine at night I might as well be in a tent! Thor has a local mechanic working on it. I was just wondering if this happens a lot, you buy an RV and it’s not right and a month later it’s still not right. I would have hoped that even with the Mastervolt system being new, someone at Thor would know how to troubleshoot. I guess I’m not looking for help, I’m both venting my frustration and warning others it may be too soon to buy this product.
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Are you at the Thor Factory Service Center? If not you can't say with any certainty that Thor can't troubleshoot the system. The folks you deal with on the phone are customer service reps that dealt with multiple configurations, they are not master certified technicians on anything. The Factory Service Center folks, on the other hand, are usually very knowledgable on the systems.
It is normal for new rigs to have issues. Apparently, your dealer is not versed on the system and, based on what you said, Thor has someone looking at the issue.
Facts of life concerning RVs:
All manufacturer's units will have problems
Not all dealers are competent
Not all dealers employ knowledgeable or trained technicians
Often times folks buy from the wrong dealer only to find the after sale service sucks
The model you purchased is relatively new and as with anything in the first production run there will be growing pains
Since you got Thor involved hopefully the issues will get resolved shortly.
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