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I have a nasty suspicion that what happened is they originally said yes and then when they went for the authorization Good Sam did not want to accept their estimate and wants to pay less for the repair and Cummins isn't having any part of that game.
It appears, Good Sam doesn't want to pay what the Cummins dealer wants for the repair. More than likely your issue is with Good Sam and not Cummins.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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