Thor Forums

[Dilley Dilley]

A few things I’ve noticed on this Forum is that sometimes people don’t understand the process that is involved in building a Motorhome and then getting the Motorhome to the dealership.

First off, these Motorhome are being built on top of a Cab and Chassis from most likely Ford, Chevrolet, Mercedes Benz or Freightliner. The construction of each unit is really quick considering everything that could go wrong.

It seems to me that there is insufficient quality control if any going on during the process. Especially when all the different components are being attached to the unit.

Then the units are driven from the assembly plants to the dealerships around the USA by drivers. That’s the reason that when you buy a new Motorhome it may have 2000 miles on it. The mileage will depend on the proximity of the dealership to the manufacturer. I only bring this up because I see people make comments about the fact that their new unit had 1000 - 2000 miles on it so how can it be new. Unlike automobiles, Motorhome generally aren’t being transported by rail or ship, or car carrier.

Dealing with warranties takes a little finesse and you really need to figure out who is responsible for what, document and take photos of each issue and lastly try to be as cool and diplomatic as you can when you’re dealing with people. Each of us have to be our best advocate. Always remember that even though your issue is paramount to you, you’re not the only person dealing with something. Think about how you would feel if you were that person on the other end of the phone that didn’t actually cause the issue and you have someone bitching at you.