Quote:
Originally Posted by RN44
I bought a brand new Thor motorcoach a little less than a year ago. We have had multiple warranty related issues, and the coach has been in the shop for a huge portion of the time we have owned it. We are using a second repair shop after the first one proved to be incompetent. Now the second shop is saying the majority of the repairs need to be done at the factory. We do have an appointment at the Thor factory coming up soon; however, we are a bit upset with the expense that this trip will incur for us. Gas to get the coach there, hotel, airline tickets, etc. Management at the Thor factory has said that they won't be helping us with the expense. I feel that we are paying for a brand new coach already, and that we have made every effort to have this fixed closer to home. We shouldn't have to pay anymore money to get warranty work done. I feel like it's time for us to consult with an attorney. Does anyone have any experience with this process, it any recommendations for a good attorney?
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If you do go, you might spend time looking around for a better coach. There are nine factories within 70 miles including Newmar, Jayco, Entegra, Forest River, Dynamax and Coachmen to mention a few.