Thor Forums

[MSK]

When we bought our first rig (Thor Ace 31.4, 2016) we insured with National General through the Good Sam club the the prices went up a little but not too bad. About 4 years in a big rig took out my passenger side mirror as he was illegally trying to merge. He received a citation and I was cleared. About 3 days later I received a call from the trucking company insurance agency saying that the would be happy to settle the claim, all I needed to do was provide them with an estimate for the repairs. I figured it would be best to go through National General in case there were any issues they could handle them. Turns out that was the wrong thing to do. I got in touch with them and was assigned a claims adjuster who worked with me very well and said she would get back to me but was taking a long weekend off. I called her several times after that and got the voice mail about taking the weekend off. I finally got ahold of a supervisor and was told that the agent had left the company and a new one wold be assigned. I ended up going through several agents and provided each one with the trucking company's agent information (the one that was more than willing to settle). I finally received a check and it was for about 2/3rds of the repair cost and I was told that since they had to send it to a collection agency the fees came out of my portion of the settlement. This all took about 2.5 months. I immediately cancelled with National General and switched to progressive, who also insures my boat. Cost of coverage is less and service is much better.