Originally Posted by brad13
Thor paid for my alignment. My coach has a sticker from Ford in the driver cockpit that says the chassis has been factory aligned and any aftermarket additions or modifications are the responsibility of the owner. That would include building a motorhome on the chassis.
When I purchased my rig I complained to the sales and service people (Camping World) about the handling. Everyone told me that there could not be any issue with the alignment and that I should learn how a class A handles.
When I called Thor and complained I was told to have the alignment checked and if there were any issues to send them the invoice and they would reimburse me which they did.
My 2016 Axis does not have that sticker (my 2014 Vegas did) and Ed Felker is right that the Warranty book says that Ford will do it in the first year or 12,000 miles. The Thor book says specifically that they will not - but apparently they have? There seems to be a disconnect and I am just wondering if anyone has tested the Ford Warranty successfully.