I'll add one comment about the Thor Service Center in Wakarusa because I know Thor will read posts from time-to-time.
I think it would be a good idea for Thor to promote some of the people working in the Service Center to Production Line Quality Control Positions. With all of their repair knowledge and experience, I would bet they could recognize quality, design and workmanship issues during the manufacturing process so they could be addressed properly before the coach ever leaves the plant.
This would have a lot of positive effects:
- It would give people a nice career path
- It would reduce the number of premature failures, warranty claims and associated expense
- It would ultimately result in increased customer satisfaction with fewer issues when someone takes delivery of a new coach
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