Quote:
Originally Posted by Judge
I'll add one comment about the Thor Service Center in Wakarusa because I know Thor will read posts from time-to-time.
I think it would be a good idea for Thor to promote some of the people working in the Service Center to Production Line Quality Control Positions. With all of their repair knowledge and experience, I would bet they could recognize quality, design and workmanship issues during the manufacturing process so they could be addressed properly before the coach ever leaves the plant.
This would have a lot of positive effects:
- It would give people a nice career path
- It would reduce the number of premature failures, warranty claims and associated expense
- It would ultimately result in increased customer satisfaction with fewer issues when someone takes delivery of a new coach
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Keep in mind, as sick as it may be, that the Service Center may not want quality to improve because the current quality level, or lack thereof, keeps the service center employed.
A Tiffin owner I knew about 6 or 7 years ago was told that very statement in Red Bay when he took his new Allegra in for warranty service.
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