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We just started having the same problem. Our motorhome is 2 years old and the face started blanking out. Everything works, including the remote, if you can remember the steps but, when it's blacked out the camera is also inop which is why this is so serious.
Following this thread, including the frustrating inability of anything to work so far.
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The more you see the world in black and white, the less accurate is your picture.
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