|
Thor warranty service while on the road for a new RV
A converter replacement is relatively simple. Order the same unit on Amazon and replace the defective one yourself to get back up and running.
Then write Thor Warranty Customer Service a nice letter explaining the problem, troubleshooting it with Thor and the dealer issue. Include a copy of your receipt and ask them to reimburse you and they very likely will.
I had a pressure sensor go out on the levelers on my last coach while under warranty and right after getting it back from the dealer. I determined it was the sensor, ordered it on Amazon and replaced it myself. It fixed the problem so I wrote an email explaining everything and sent it to Thor. They sent me a check and had me return the defective part.
One other thing..... before you go through all of that be sure to check your reverse polarity fuses for the Converter. If one of them blew or is not seated properly you will lose your 12V.
__________________
|
Thor Forums
