Thor Forums

[MJC62]

You are not the first upset owner and unfortunately you will not be the last. I concur a PDI isn't going to find all the issues in a new MH or TT. Since Covid, RV's are selling like hotcakes and the push to get them out the door has made what little QC they did do almost non existent. This isn't a Thor specific problem I have heard about QC issues on other coach's as well. (our last coach a Gulfstream was a constant fix or repair something every trip too)
They do have you on the roof leaking though. The roof is only warranted for 90 days. It is the owners responsibility to inspect the Dicor on a regular basis and re-caulk as needed.
I realize none of this is much consolation after dropping the kind of coin that is a new motrorhome.
Most dealers service departments suck! If at all possible get the coach to their factory service center in Wakarusa those people will make it right. If that's not possible find an independent RV shop or mobile tech to take care of your issues. If the coach is still on warranty they can contact Thor and Thor will work with them.
Thor or any other RV manufacturer wants their customers satisfied and will go out of the way to try to help. Others on this forum have had Thor send them parts to effect repairs on coach's that weren't even under warranty.
I suspect your frustration might be coming out in your e-mails or voice mails to Thor? Nobody is ever in too large a hurry to call back an irate customer, that is only human nature.
I hope you get your issues resolved to your satisfaction and can get back to enjoying your coach.