Oh one more thought
don't expect the factory to respond to you directly.
They want to work through dealers
I found that once the dealer got involved and Thor assigned a person to my claim, then I had a contact that I could go to directly... and he was responsive and helpful.
Then once that claim was done, I tried to contact him for something else and got the cold shoulder again.
SO, you'll prob need to go to an authorized repair person.
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