There was a recall on some of the power shades in some models a couple of years ago- not mine although I had the problem, and it seems you are also. I called the shade manufacturer and asked what the procedure for the recall fix was. It was to install a screw through the shade roller into the plastic drive on the end of the motor. You need to remove the motor, measure and place a small screw into the drive gear. Was not hard and the tech at the shade plant carefully explained how to do it.
Mike
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Vicki and Mike, Aria 3901- The Wined Up Bus, towing 16 Jeep JKUR.
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