Quote:
Originally Posted by Mr Sunshine
Can't agree with the last two comments.
TriMark is sending replacement latches at NO COST. You just have to know to ask. We are so used to getting screwed over by companies that don't stand behind their products that we expect the worst. A full recall would likely bankrupt TriMark, which wouldn't make the situation any better. The replacement latch with steel plunger will likely outlast the coach.
No use wasting energy trying to get Thor to cover anything beyond warranty. Sad, but true.
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Sorry you don't agree but I have replaced 3 Trimark latches due to the plunger issue and Trimark refused to help at all! Their reply was "Do you have a receipt to show how old the unit was? Sorry, can't help" The last was several months ago, NO HELP from Trimark at all!