Thor Forums

[witthuus]

Originally Posted by Judge

I have zero confidence in most RV dealers...... however, I purchased my 2020 Magnitude from General RV in Canton, OH. I was getting ready to fly to Texas to purchase from Motorhome Specialists but General RV matched the price and I went with them because they have locations in 6 states and they have their "Keep You Camping" Guarantee.

I have not used it yet but if you purchased from them and you have an issue that prevents you from using the coach, you can stop at a General RV location the same day and they will diagnose the problem while you wait. If they do not have the parts necessary (which is highly likely since dealers stock minimal parts inventory), they will order the parts and schedule your repair.

Slide-outs not functioning are on the list of repairs.

Thanks for the hint. Pretty useless for me as it is impossible to get General RV in Ashland on the phone. I left countless voice mails - they don't bother to return my calls. I finally talked to Nikki and she couldn't find my RV in her computer and promised to call back within an hour - never happened. I am frustrated. I don't want to drive there without an appointement as it is 150mls one way - that is a lot if they sent me home because they don't have any parts, time or whatever