Quote:
Originally Posted by EA37TS
The Service Center at General RV in Ashland Va is a very professional crew. The sales, finance and prep folks are another story.
General has no control over parts shipments from Jayco. A buckled vinyl floor does not keep you from using the RV. They gave you an appointment based on when the parts would be on hand and it sounds like you were the unprofessional one. Maybe they should have told you they would call to make the appointment after they actually receive the parts and let you wait another month or three.
By the way, regarding the issue of you taking the RV or being charged storage they explain that to every service customer and have them sign an acknowledgment form before they accept the rig into the shop.
If I’m not mistaken you didn’t buy from Ashland but rather Florida. Ashland had nothing to do with your situation. Think about it
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I am not aware that I acted unprofessional - please tell me what I did wrong. You are right - the vinyl floor does not keep me from camping, a non working slide sure does. If it would have been the vinyl floor only, I would use my rig until the season ends and have it done in the winter.
BTW - I totally understand that they charge storage fee if somebody leaves their RV with them unnecessary - in my case I would not understand it as the unit is unusable. However, this part has been solved
General RV Ashland, Florida, Utah or wherever is the same owner - yes, General RV (Ashland) had something to do with my situation as I bought it from General RV
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