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Most of us here have been in a situation like you at one time or another when it comes to r v repairs/build quality. The factory where the coach was built sounds like the best place to start and not at the local dealership if you can get it there. You need to remember to be firm when dealing with the customer service and not angry. They can either be your best friend or someone who doesn't care depending on your approach. Good luck with getting things worked out. I had many issues with my first motor home that would not allow me to use it and had issues with the dealership that sold me the brand new motor home as well as some issues with the manufacturer. It eventually all got worked out but it was frustrating to say the least.
Paul
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