Thanks everybody - will be patient
Don't think I was rude so far but I think I am entitled to be frustrated
I work in customer service and I believe me and my team do a completely different job. Our more than 800 google, Tripadvisor and you name it 5* reviews show that we are doing it right. Yes - we do run into problems but it is the way you handle it which makes the difference. You did it right when a "problem" client leaves with a smile. That is the part I was missing so far - nobody at General RV gave me the feeling that somebody is working on it with priority.
Anyway - we hopefully get it resolved without a lawyer. That is the last thing I want. I just want my rig back in a timely manner
Thanks again
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