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I bought my last coach at General RV in Canton, OH. My loan was though Bank of America and I had other loans through them so I could easily log in and see my loan documents. I wanted a loan with no pre-payment penalties, etc. There were no issues with my loan.
One of the reasons I purchased with General was the multiple locations across the country and their "Keep You Camping Policy" where they will perform same day service for issues that prevent you from using the coach.
That being said.... I'm not a fan of their service in Ohio.
One thing I did not check duing my PDI were the tire pressures. I just assumed that was one thing they would get right. When I got home and checked the pressures all 6 tires were seriously under-inflated. It was clear they never checked the pressures; especially because one of the inner tire flexible valve extensions was not working so I could not add air top to it. I had to take the outer tire off and replace it myself.
Then when I took the coach in for warranty service last summer, they replaced the FireFly G7 mainboard to fix a problem with the A/C control. When I got home I found they did not re-pair any of the wireless multiplex switches with the new control board and display. When I tried to re-pair them, I could not get them to work and it i a simple process. After calling FireFly Support it turns out the new display General installed was defective and need to be replaced. Had the service guys done their jobs properly and try to re-pair the switches they would have learned the display was bad before I picked up the coach. I ended up calling Thor and they worked with FireFly to send me a new diplay so I could install it myself. I was not going to drive another 4 hours roundtrip for General to fix their mistake...... but I did write a letter to the service manager.
There were a few other service issues where there quality of work was not the best as well. This is typical with most RV dealers from my perspective and why i will only deal with Thor for a major issue I cannot handle myself.
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