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Called the winegard what it's not.
Mentions a LOT of problems without listing them.
Towing isn't a cure(unless they towed it backwards).
I'll say the odds of a tree limb tearing this off is as good as it just coming off by itself.
Its not exactly unheard of winegard coming off, but it probably takes something besides it just coming off.
I don't know when this happened but that area recently had 75mph gusts with a semi steady 50mph.
A dip in the 40 just north of the weighstation at tye az/ca border(you know the one) and a gust of wind at the same time has tipped trucks, let alone torn off roof goodies.
We need way more information.
Did the op retrieve the winegard?
If its a tree strike, then it'd insurance not warranty IF it were seen at the time of the strike. I think you have a duty to not allow further damage to be caused.
Thor: 'We need to see the winegard'
Op:" we don't have it'.
Thor:'no proof no warranty'.
Or Thor will be gracious and just fix it. They're known to do such things.
Mention the many problems and she'll be treated as a problem. Her adamancy will be interpreted as hostile by some poor phone clerk who would rather have ANY job than thor complaint department.
They don't have that type job because of vast skills. Nice gets you a LOT.
Attitude will be paramount when on the phone to Thor.
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