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Old 06-11-2021, 10:57 AM   #17
Judge
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Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,147
THOR #12751
Quote:
Originally Posted by boggsy64 View Post
EA37TS. Not sure why you think all of the burden is on the buyer to do a full PDI? Why not expect a manufacturer to deliver a good product? I am in manufacturing and sell to the biggest diaper manufacturers in the world and they expect and we deliver top quality all the time, all the time, 24/7.
We need a quality system at these manufacturers if we as consumers don't demand it we will never get it. Proctor and Gamble will not tolerate it and we know it. We have quality systems in place for every possible aspect or our products. Seems the RV manufacturers just throw out product and expect US to find the problems as we use them. I thought about applying to some of these guys to upgrade their systems and processes but if they have no intent of making good quality it is not the fault of a jubilant buyer buying a beautiful (on the outside coach) only to find a myriad of problems.
The burden must be on the manufacturer. Do you expect to come home with an item in a box and find out it is crap?

Your assessment is not unreasonable..... and I personally agree with what you are saying.

We as owners are to blame for the RV Industry not holding themselves to higher standards of quality and workmanship.

While some of us will do exptensive PDI's because we know there is a high likelyhood a few, if not many, problems will be uncovered..... and some of us will even walkaway from a deal.... the bulk of the consumers want their RV and they want it now. So even when we walk away from a coach because of a bad PDI the dealer is not worried because they will have no issue selling it to some other unsuspecting consumer.

Many newbies who have not done research on the industry have no clue that buying an RV is not like buying a car, a house, a boat or other big ticket item. They just expect that if you pay $60K or $600K, you are going to get something that works as designed and expected based on similar purchases. You sign the paperwork, take the keys and drive off into the sunset.

It is not much different than the airline industry. People want / need to get where they are going so we just accept lousy customer service. We may try another airline but in reality we are just moving the chairs around the same table.

Until we collectively refuse to purchase RV's or we demand that prices better match quality and workmanship before we do sign on the dotted line nothing will ever change.

The challenge is that many owners have just accepted that this is the way it is so the PDI catches as much as you can. A good PDI will only find a limited number of issues anyway...... so after the PDI issues are addressed you then use the coach as much as you can in the first few months to find as many problems as you can so they get fixed under warranty.... and then you move on and enjoy the coach and fix things yourself as they come up.

Now with the flood of newbies into the RV lifestyle and demand far exceeding supply more than at any other time, there is not going to be any incentive to improve quality and workmanship... which will likely only get worse as they try to crank out as many units as possible.

As they say...... it is what it is........ unfortunately.
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