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Suggest you grab a volt meter and see if you’re getting power to the motor. Or the controller. The electric system is pretty straightforward. My steps stopped working once and it ended up just being a jammed linkage. I was just sure it was electrical. The linkage is held to the drive mechanism by a cotter pin. Once removed the steps will move by hand (useful to know so you can keep camping by just deploying or stowing the steps manually). Good luck.
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