Quote:
Originally Posted by Helga
We are having an issue too - have a few minor warranty items and last week large slide got stuck out - luckily RV Mobile took 2 hours got the slide in - not sure if motor bad but the rollers are cracked. Still waiting a week later for a call back - I emailed service but the email reply did not help - I asked to set up an appt for service - my dealership is as bad as they can be . I figured let me just drive to thor one day and get it all fixed. But the email rep says oh you need to call customer care and they will transfer you to service. Well I did email service and they replied but because I am on extended warranty I guess they did not want to bother - I guess Thor warranty and is another dept then regular service and extended warranty. Anyone know the difference I just want to find a dealership or thor that will fix my problems ANY IDEAS ??- so till then our travels are with a large slide in the in position - we are working around it the best we can -
Just frustrated that you cant get a call back from anyone anywhere to set up a appt
What has happened to customer service !!!
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Thor is not involved with the extended warranty and you would have to pay out of pocket for the work since your coach is out of warranty. Thor does not make the slide mechanism and I would guess it is Lippert. Lippert is located in Indiana so maybe you should call your extended warranty company and ask if the policy covers the slide mechanism and if they will pay for work done at the Lippert service center.
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