Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Click Here to Login
View Single Post
Old 01-21-2022, 03:52 PM   #6
Beau388
Senior Member
 
Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 4,157
THOR #6411
Quote:
Originally Posted by Gwynedhill View Post
We took our 2018 in for repair of our awning. It is still under warranty and the dealership found the awning motor was out. That was August 2, 2021....it is now January 20, 2022. We still do not have our RV back and we get a call EVERY week saying the part is on back order!!! really!!! Is Thor still making motor coaches? Could they not send the part from the factory??? we cancelled several trips at the end of summer 2021 thinking we would get the RV back and could get finish out the summer, but NO. so we wound up cancelling the trips... we are ready to make reservations for the upcoming spring and summer and its not looking too promising we will get a part...Has anyone else had this issue with repairs!!
a side note: we also had an issue with the electric jacks leveling system. Basically would not level. The dealership says nothing wrong. Now I'm afraid when we do pickup our RV and test the Jacks they may not work...
happy camping!!
Thor MC does not usually carry replacement parts for repairs. Thor MC only carries complete assemblies in stock. If your repair place (dealer) chooses to order a repair part from Thor MC, TMC then orders the part from the original equipment manufacturer. There should be a list of all installed equipment on the inside of the bedroom closet door. The list is there to felicitate parts ordering from the correct manufacture. Thor MC does not warranty complete components installed in the coach which are warrantied by the original equipment manufacturer. Sure Thor MC will ship the dealer a new patio awning if it is required for repair (assuming it is in stock). The dealer must then return the faulty awning to Thor MC for credit and Thor will then collect the warranty for the OEM. It is so much easier if the dealer will order the patio awning or parts required from the manufacturer.
__________________
Jim & Roy Davis
2016 Hurricane 31S
1961 Rampside in tow
Beau388 is offline   Reply With Quote
 
» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 08:42 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2024, vBulletin Solutions, Inc.