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Old 01-21-2022, 05:46 PM   #9
MLP
Senior Member
 
Brand: Thor Motor Coach
State: California
Posts: 877
THOR #17478
Quote:
Originally Posted by Beau388 View Post
Thor MC does not usually carry replacement parts for repairs. Thor MC only carries complete assemblies in stock. If your repair place (dealer) chooses to order a repair part from Thor MC, TMC then orders the part from the original equipment manufacturer. There should be a list of all installed equipment on the inside of the bedroom closet door. The list is there to felicitate parts ordering from the correct manufacture. Thor MC does not warranty complete components installed in the coach which are warrantied by the original equipment manufacturer. Sure Thor MC will ship the dealer a new patio awning if it is required for repair (assuming it is in stock). The dealer must then return the faulty awning to Thor MC for credit and Thor will then collect the warranty for the OEM. It is so much easier if the dealer will order the patio awning or parts required from the manufacturer.
If dealer would order the patio awning or parts required from the manufacture, the dealer then would not be reimbursed for the labor. They must go to THOR do get permission to do the work and order the part. You want to pay cash, they get the part through THOR! Go to an independent and pay cash, they have the choice of where to purchase. If the independent's work is covered by THOR, then they too will have to go through THOR.
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2013 Thor Palazzo 33.2
2013 Honda CRV
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