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Purchased a Tranquility 19L 5 days ago. Going through all systems everything works fine except the awning wouldn’t retract and charging system won’t charge. No generator, has the “reliable lithium system “. I’m five hours away from Sacramento LaMesa RV, however after numerous phone calls have offered no help. Tech line guy back East was really understanding but stumped also. Any help much appreciated. I’m at 24% and I understand it’s not good to drop below 20%. HELP
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