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Old 07-28-2014, 03:15 AM   #1
petef
Senior Member
 
Brand: Thor Motor Coach
Model: Hurricane 27K
State: Nevada
Posts: 295
THOR #970
Hurricane 27k review

The good:
great floor plan, appointments are nice, ie, full size microwave, soild counter tops, sink cover, huge closets in bedroom, king bed. We got the power driver seat, outside Tv and 15btu a/c. The front seat rotate to the rear , though the driver seat does not fully, but is Ok to sit and watch TV.
I wish they put a 12v plug in the bedroom, I will be installing one soon.
The bad:
2ND day into our shakedown cruise the water started coming from under the fridge, the hose to the sink drain came loose. I tried to secure it but it came loose again, likely from the electrical box jamming it every time the slide is moved.
The wires from one of the holding tanks runs across the dump valve lever, so you have to hold the wires to the side as you pull the lever. I will be changing this soon as we get the rig back from all the repair shops it has to go to ( the ugly)
Bathroom door / wall, is not square so door does not meet door latch or frame correctly.
The pantry door is not secure and on our first trip 500 yards from our dealer pulling into a gas station the pantry door flew out into the opposite storage door and put a hole in the wood from the handle bashing into it. We had the dealer install a metal safe lock thing on return from our "burn in" trip..

Wind comes thru the seals around the windows, the windows rattle, the radio has awful reception.
The second step has a tear in it, and every model I have been in at shows and dealers has had the same issue. The rubber mat is slightly to long then the step so just cut it to fit already!
The bezels around the cup holder are free willy, not contented to anything..

The ugly
The microwave squeaked the whole time, the dealer tried twice to fix it buy putting rubber strips in, but when I got back home I had a look, the screws for the mounting bracket were not all the way in, they were the wrong size, way to small and the mounting bracket had no support due to a lack of shim. On top of that the microwave could not be fully tighten down due to the type of fastener they used, a screwdriver type, but no room for a screwdriver so I replace them with hex bolts and tighten the unit along with shimming the space and installing proper size bolts to hold the bracket. Very poor workmanship/QC. There are a number of screws that are not straight in as well, and one on the window sill that vibrate out as you drive because it is not connected to anything.
vibration on test drive, dealer said to have it fixed and would take care of it.. winds up being 1 wheel out of round, 2 tires out of round so far Ford Chassis has not warranty anything and their recommended dealer had it for almost 4 weeks, took it for a test drive charged me $115 to tell me they thought it rode good, and to go to a Ford car dealer for a new wheel <?>
The chassis A/c is not working so the local THOR dealer told me to drop it off and in 3 weeks they would look at it, after being at the Ford dealer for 3 weeks for the same problem, but could not give me an appointment in 3 weeks (Camping World) The same dealer told me they only sell tires, not warranty them, and I have to contact the manufacturer even though the Goodyear Website says to contact the local dealer first.
After taking it to a commercial tire store for balancing they found 2 out of round tires plus 1 out of round wheel, the same the Ford dealer should have found. When contacting the Ford dealer again about this they told me to go to an automotive Ford dealer as they did not deal in wheels and tire. A call to their parts dept proved they could order the wheel so obviously that Ford dealer was not interested in providing warranty work and customer service..Lying to your face in another thing.

Now the waiting begins with a series of letters.
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