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We have a local independent that does warrantee work on most all models of coach, Dodge or Mercedes dealer does the Sprinter maintenance. I have taken a previous rig to the local RV dealer and have received good and courteous service. I think buying elsewhere is common and sales doesn't talk to service much.
MHS picked me up at DFW at 9:30 and I was ready at noon but waited for UPS delivery of a missing driver side step friction pad. It didn't come and hasn't been sent as MHS promised. I ditto petef's admonition to get anything like that in writing.
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