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I have the same problem. What kind of phone do you have? I have a Samsumg Galaxy Note 5. I took it in to the Dealer. Switched Mic, Tried it in another RV, called the manufacturer. Still does not work. My phone works in other vehicles and My wife's IPhone works fine in the RV.
My only solution I have found is I use my phone on my Bluetooth Garmin GPS.
I keep checking as I have phone updates as I hope one of the updates on the phone might fix the problem. It doesn't make sense but that is what I have experienced.
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