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Do you butt in or let srvc guys handle??
When you rig is in for work (warranty especially) and there is a delay---and you KNOW that there is difficulty between Thor and lippert for service guys to be authorized to work....do you call Thor directly as the end user that paid or do you let the dealer (the real customer) and his service guys duke it out?? the bureaucracy of authorization for parts and or work troubleshooting just hog ties these guys and limits their in and out dates and their effectiveness.....just wondered if any of you got directly involved!!??
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Thor Forums
