Thor Forums

[EA37TS]

The relationship I have with my dealer is one of trust. During my warranty visit the dealer said to me "let us handle it" and they did so in a timely and effective manner. When a warranty item (radio) again failed after the Thor authorized repair the dealer stated that in that case I would have better luck dealing with Thor. We called Thor, who then called the dealer with the shipping date for a new radio and the repair was handled rather well.

When it comes to third party vendors such as Lippert etc... I have found over the years that it is often easier to dealer with the third party vendor directly than going through the manufacturer. In the case of Thor they even mention this in the warranty and provide the phone numbers for most of their third party vendors.

Bottom line, it depends on your relationship with the dealer.

Also, I will say that I have experienced in the past, that dealer service departments (auto and RV) will often blame the manufacturer for not acting in a timely manner when in fact it is the dealer who is slow to react and respond.