Sounds like the moral to your issues is that your dealer has let you down. Not surprising. My experience has been similar. The dealer pushed things to Thor taking no responsibility. All they care about is getting your check or your signature on the loan documents. Granted, there are some dealers out there that are the exception but they are rare. As you have done, diagnose the issue, know the resolution and contact either the dealer or Thor for assistance. I have given up on my dealer and deal with Thor only. My contact at Thor has been great.
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Tom and Lisa
Pennsylvania
2015 Challenger 37TB
2015 Ford Taurus toad
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