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Sorry it took so long to get back with the results of my attempted fix. As I said earlier, I contacted the manufacture and they gave me some suggestions. I did what they suggested, took the radio out and checked to make sure the jacks were correctly connected and then also pushed the reset button. No joy with either one. I called the company again and they said the mic must be bad. They could send me a new one or....since I was taking in the shop anyway for some warranty work I could let Camping World know and they could arrange for a new mic and install it. I chose the latter. If you are having problems with people hearing you, it could be the mic is bad.
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