The day I bought our 2016 Ace, the strut came loose on the step end...the salesman came out and somehow screwed it back on. The first time I took it in for warranty work, I was told that they discovered something with the strut and fixed it...Yea. Today it is unscrewed again. I tried to insert it into the ball/threaded part, but it does not turn and the ball/thread part attached to the inside does not seem to snap off. I don't want to break anything. Anyone know the simple fix? Thanks.
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