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We were there for service appointment 8/24 and were very impressed. We arrived the afternoon of 8/23 and were told that they had just started using the building the day before, so mechanics were still getting adjusted to it. Many trips back to old building to get things. The hook ups provided for us were outstanding. Nice cement pads, electric, water, and sewer. We were very impressed. Our visit started with a walk-through with the tech assigned to our unit to review the list of things that we had determined needed attention, and ended with the same walk through to be sure each issue had been addressed. Everything was very professional. We did take advantage of the factory tour while there. Very enlightening. We planned this trip to coincide with our 1 year ownership of the unit and scheduled our return from East Coast to West to go through Howe, IN., with the appointment made back in Feb. Very lucky that the timing had us utilizing the new facility. BTW, the facility will also be doing repairs for another of Thor's subsidiaries that makes Travel Trailers- they are on one side of the facility, DRV on the other. All in all, we were very impressed with our visit there.
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