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We didn't buy locally and didn't incur much problem having service done while under warranty. Granted there wasn't a lot that needed repair and mostly minor stuff; thank goodness, but it did require some coordination between the service repair facility and Thor to get the warranty work done.
I was also told that I could take it to any RV repair shop for warranty work and be reimbursed by Thor. The repair shop would have to contact Thor and determine the cost of the repair work. And if the shop wanted to charge more than Thor was willing to pay, it would be up to the customer to pay the difference or take it elsewhere. I never had to go this route.
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