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So as I said the only way this gets fixed is if the major manufactures put pressure on dealers by threating to drop them as an authorized dealer by not servicing customers. We the buying public just don't have the power needed to force the issue.
One other issue that needs to be pushed is setting priority. The way I believe priority should be set is by what's needed and if the customers is on the road or just coming in for general service.
Dealers should encourage local customers to bring their rigs in for service well in advance of when they need to use their rig. Customers that are traveling should always get priority service for anything that stops them from traveling, using their rig, makes the rig unsafe to use or would cause more serious damage if not repaired.
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