Thor Forums

[TerryJames]

Hi Folks, one of the things to watch out for is the difference between “Thor Dealers” and the Thor Models they sell.

It may just be in Texas. By example if one buys a Thor Axis from Camping World in San Antonio … Camping world Houston is not permitted to do warranty work on that Model since Camping World Houston is only licensed to sell Thor Vegas models. So the option is to take warranty work from Houston Back to San Antonio … or get the Houston Thor dealer who does sell Thor Axis models to do the warranty work. (DeMontrond)

… However, they also have to get the OK from Thor to do the work under warranty as would the San Antonio Camping World the original seller of the subject Thor Axis.
This is Texas Law with respect to dealers doing warranty work only on the Models they sell ... Does not make a lot of sense … but you have to look out for it when you purchase.

While the warranty work may take time to get the Thor approval … if you can use the unit you can get an appointment for the assessment o repairs then leave with it and go back for an appointment when Thor has approved the warranty work the parts have arrived.

All of the above does not apply to new, non-warranty work … which tends to be handled much quicker here with any Thor Dealer.
I hope this helps someone.
Best regards, James