That's a great attitude and a winning attitude from your dealer. That's how you build a strong relation with your customers. I run a Marina Service Department and that's how we have been able to rise above the rest.
We too purchased a Thor product, 2016 Challenger 37KT. When we needed warranty work, our local dealer RV Connections which we had purchased four RV's from denied to do our warranty work on our new Thor, they are a Thor Dealer. We were told that the only way they could do the work was for us to pay cash for the repairs, then it was up to us to file our warranty claim with Thor and most likely we would not be reimbursed the amount paid. Camping World helped with what they could. Our selling dealer; General RV, Orange Park, Fl. dispatched a driver to get our RV. Unit was driven to dealership, repaired and returned to our driveway at no charge to us. Unit was returned with a full tank of gas and cleaned up.
Guess what dealer we'll send our friends to.
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