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Old 12-08-2016, 10:13 PM   #5
movingtara
Member
 
Brand: Thor Motor Coach
Model: Hurricane 31S
State: Nevada
Posts: 30
THOR #4991
Quote:
Originally Posted by Cappy View Post
To PETEW and Chip
Thanks for your input
Interestingly enough, or not, Thor's customer service personal don't have a solution other then "take it to the closest dealer"
My closest dealer has never seen the problem but said to bring it in and they would figure it out Oh yeh " Bring it in in four weeks because they are slammed"
At 75 and battling cancer I don't seem to have the ability to crawl under the seat so I'm hopeful of finding an easy solution....if there is one
Thanks
Happy trails and Merry Christmas
Cappy
Hi Cappy,

First and foremost, I pray that you are successful in your battle with cancer.

We have the same problem with our driver's seat in our new 2016 Hurricane 31S. The pedestal is not square with the dash. I discovered the magnitude of this after I put the edge of a L square on one side of pedestal and compared the other edge of the square with a straight line on the floor. The pedestal is twisted several degrees to the right.

Thor is well aware of this problem. It has been reported on this and other forums. This is not an issue I would recommend you fix yourself due to the liability issues. I wrote the president of Thor about this and many other issues I have with our coach. It took 23 days for a customer service representative to contact me. He has assured me Thor will fix all our problems. We will see. Send the Thor president a certified, receipt requested letter explaining the problem and any others you have and include photos and wait.

I was advised today by our local dealer that they are no longer a Thor dealer and will not be selling any Thor products. Apparently they came to this decision 2 months ago based on their experience with Thor's service and warranty departments. According to a representative of the store, "they were tired of dealing with delays in obtaining parts, having to make repairs to Thor coaches before they could be but on the sales floor, and losing money on the process."

I realize this is a time consuming process but do not attempt this repair on your own. Keep the pressure on Thor. If you have to become an A hole in the process do it. This goes for anyone having to deal with Thor.

I am writing Thor telling them to find a dealer close to me to repair all our problems. Document everything and take pictures as if you were preparing for a lawsuit.

There is a rumor that a class action lawsuits is being filed against Thor. I am aware of two suite filed in Texas over workmanship, warranty and other issues.
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