Thor Forums

[movingtara]

We bought a new Thor 31S four months ago and a pages of problems with the coach. We went to the factory and they fixed only two of the most minor problems, ignored the others and basically told us to pound sand.

We were there two days waiting for the service we did not receive. While there we toured the factory and surprise surprise surprise - there is no evidence of quality control. Small wonder that everyone has problems.

I was advised today by our local dealer that they are no longer a Thor dealer. Apparently they came to this decision 2 months ago based on their experience with Thor's service and warranty departments. According to a representative of the store, "they were tired of dealing with delays in obtaining parts, having to make repairs to Thor coaches before they could be but on the sales floor, Thor’s reimbursement practices, and losing money on the process."


Guess we will be looking for another dealer for warranty work.