Read here about the Norcold bottom hinge:
https://www.facebook.com/48in366/posts/1384988611534318
TL;DR version: The hinges on the Norcold refer are made of plastic and can break. You can get a refurb kit off of Amazon (for like $35) to reinforce the hinge (Just ordered one for myself).
This fridge is in our Axis (and probably all Axis/Vegas units).