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Old 11-13-2014, 03:38 PM   #6
blw2
Senior Member
 
Brand: Thor Motor Coach
Model: 2013 31L
State: Florida
Posts: 2,184
THOR #908
Yeah, i called general customer svc line early on about a few minor issues and questions.....
some times I was able to get through reasonably quick enough, some times I was on hold forever, and sometimes not at all.
I learned, at least in my limited experience, that it's a waste of time to leave a voicemail.
they would never call back.
Once you get a live person, if it's something they can take care of then and there, great, otherwise it might take a while.

Once their guy called me, he has been a responsive point of contact.
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