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Old 11-13-2014, 10:14 PM   #5
Nursx2
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Brand: Thor Motor Coach
Model: 2015 Hurricane 34 J
State: Ohio
Posts: 680
THOR #1295
Maxxair Excellent Customer service

OMG! The Maxxair ceiling fan on my brand new, 3 and 1/2 week old, 2015 Thor hurricane 34 J died after only two uses.

I emailed Maxxair, explained the situation, and asked for assistance. That evening I received an email explaining how to check to see if the fan RV power was intact and if it was, they told me the PC board was most likely the cause. The RV power was intact so yesterday I wrote them back asking if they could simply send the board to me so I could replace it myself. Just received an email requesting my address so they could sent me the PC board!

Wow, if only Thor customer service was this good! I am soooo impressed!!!!
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