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Thanks for the tip. I will definitely check on that next time I can and see if we have the same issue. An ounce of prevention is worth a pound of cure!
We found the controller in one of the storage compartments too, after Thor rep swore it was inside the coach, and after reading instructions upside down were able to get it into manual mode and try the retraction. It provided no joy since the problem was mechanical. I'm just glad we were able to find and solve the problem by being able to feel our way into the guide and verify where it was binding!
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2017 ACE 29.3
2012 Honda CR-V Dingy
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