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I'm curious as to how this works and what's the benefit? We just purchased a new Challenger from an out of state dealer. There is a Thor authorized service center at a dealer near us that we had intended to use for a few warranty items. We had an appointment with them where they were supposed to assess the items and we would schedule a future appointment to make any repairs. When my husband got there, the service manager informed him that he couldn't do anything about any items on our list, that we'd have to leave the RV for several weeks to get that done, and that Thor was very slow to ship parts so the whole process could take months. Not to mention it needed to be completely empty before they would even take it. Needless to say, he didn't leave it and we have another appointment with another dealer next week. We do not want to just leave it anywhere. When we were shopping, one dealer told us we could walk through an RV that belonged to a customer that was in for service. We pretty much had unsupervised access to all the RVs sitting in the service lot. We sure as heck don't want our RV to be used as a "model" while it's sitting there waiting for service!
What's the best way to handle warranty issues in your experience? Leave it with a dealer and wait, deal with Thor directly to schedule work done at a dealer, or make that trip to the factory service center? As we're in the Orlando FL area this would not be a short trip, and my husband still works full-time so time off would be necessary.
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