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Originally Posted by BradnKaren
I'm curious as to how this works and what's the benefit? We just purchased a new Challenger from an out of state dealer. There is a Thor authorized service center at a dealer near us that we had intended to use for a few warranty items. We had an appointment with them where they were supposed to assess the items and we would schedule a future appointment to make any repairs. When my husband got there, the service manager informed him that he couldn't do anything about any items on our list, that we'd have to leave the RV for several weeks to get that done, and that Thor was very slow to ship parts so the whole process could take months. Not to mention it needed to be completely empty before they would even take it. Needless to say, he didn't leave it and we have another appointment with another dealer next week. We do not want to just leave it anywhere. When we were shopping, one dealer told us we could walk through an RV that belonged to a customer that was in for service. We pretty much had unsupervised access to all the RVs sitting in the service lot. We sure as heck don't want our RV to be used as a "model" while it's sitting there waiting for service!
What's the best way to handle warranty issues in your experience? Leave it with a dealer and wait, deal with Thor directly to schedule work done at a dealer, or make that trip to the factory service center? As we're in the Orlando FL area this would not be a short trip, and my husband still works full-time so time off would be necessary.
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Your best bet is to find a better place to get service in FL. There are quite a few people from FL on the forums here; I'm sure one will come along and recommend a better place.
The ideal service experience would be them taking a look, letting you take the unit home and have you return once the parts arrived (our local dealer did this when our unit was brand new).
People use the factory service for some really serious problems, or if they happen to be passing by they will schedule it.
As I understand it the factory service typically works as follows:
- Several months ahead (for me it was 3) contact Thor (I e-mailed them) to request an appointment with the factory service. Include a list of things to be repaired
- You'll be scheduled service for a Monday
- People usually arrive the night before and plug in--there are several parking spots with electricity (they only schedule as many appointments as they have spots)
- First thing in the morning (7am) they pull your coach in and start working on it
- By about 3pm every day they will close it up enough for you to sleep in it and pull it back out to your spot
(This is what I've read and what they explained to me in my communications with Thor.)
For me: I still work full time and am taking a few days off so I can get this done. I'm using factory service for my leak just in case there is some hidden structural damage below the window. I'm hoping not, and hoping the service will be done by the end of the day. Given that I've heard of many Axis/Vegas units with a similar leak (just look a few posts up) I'm guessing the service probably has this fix down pat.
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