Quote:
Originally Posted by sforl
The customer service rep at Thor told me that the unit was built for the dealer not for the individual! So from that I guess the dealer is the only one with access to information about its assembly.
I agree that there does seem to be some disparity between the brands. Maybe the Axis isn't rated as highly as some of the more expensive models!
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I have a Windsport on order and have the vin. provided by the dealer. I called Thor to get an update to get an ETA. When they realized I was the retail customer and not the dealer they told me to go through the dealer. I did manage to get out of them my unit was still in production. Impression I got was they were not happy with retail customers calling to inquire about their coach's status.
Kev
Thor Forums
